Assistance

Sometimes the album artwork is not available from any of the online music databases. The Uniti Star will periodically check for missing metadata.

The Uniti Star is set to rip to uncompressed WAV by default. We believe this gives the best Sound Quality. However, FLAC can be chosen which results in a smaller file size and a larger amount of files can be stored on an equivalent sized drive.

Symptoms: HDMI input making choppy/ ticking/ helicopter-like sound. Netflix or other smart TV apps are creating these sounds but normal TV isn't. FIX: Go into TV settings Find the audio output settings Change the output codec to PCM or LPCM or Stereo (it is likely on auto) The names of these settings and the path to get there will likely be slightly different. Explanation: When using a smart TV a user can choose to watch Netflix or other external applications through there TV. Unlike standard digital TV channels, some of these applications produce a digital stream that our Mu-so 2 and Uniti products cannot decode and play-out properly. In this instance, you can get a choppy/ ticking/ helicopter-like sound as the processor tries to decode the signal wrongly. Naim product ARC support: PCM DSD For Naim products: The compressed audio needs to be downmixed into a format the product understands by the TV. Instructions for this under FIX. 

When recording an issue with HDMI it is very important that we know the following information: Information required: The firmware version of the Mu-so mk2 TV Make TV Model Any other devices connected to the TV (Makes & Models) Have they tried; Check that the cable is up to spec: Is the HDMI cable HDMI v1.4 compliant?  Check that the cable is properly seated. It is possible that if the cable is not properly inserted that the CEC switching will work but there is no audio. Remove and re-insert firmly. Removing other devices connected and adding back in, one at a time  Checking the HDMI cable is the correct version Power cycling the TV whilst still connected Is HDMI arc activated within the TV as standard or do they need to turn the feature on in the settings menu Try switching the TV so it uses the external amplifier by navigating through the TV's menus to "audio output" and change "Internal speakers" to "External amplifier / ARC". Changing the Auto Switching level in Naim APP -> Settings -> Input settings -> HDMI ? HDMI Auto-Switching  Does one work and not another? Any additional steps to produce the issue THIS WILL GIVE US A SNAPSHOT OF THE CUSTOMERS SETUP ENVIRONMENT AND ISSUES

Favourites What’s a Favourite? A Favourite is any type of music (e.g. Album, track playlist) from almost any source (Tidal, Core, Local music etc) that you want to see on the Home Screen of the Naim product you’re listening to. Can anything be a Favourite? Nearly. You can Favourite all items found on: Naim server (Core), Naim Server (Atom/Star/Nova/ND5XS, NDX2, ND555), TIDAL, Qobuz and some Spotify content. … but not on: Naim Server (HDX, Uniti Serve), third party UPnP Servers. What is a Spotify Favourite? Spotify Favourites are a little different from other streaming Music Favourites. This is a Spotify feature that allows you to recall a 'favourited' Spotify play queue rather than pointing at a specific media item. How do I create a Favourite? Look for the outlined star icon or 3 dots. Most items in a list (e.g. from a Search) or when selected will have an ‘Options' menu (3 dots) in which you’ll see an ‘Add to Favourites' option with a 'star’ icon.  Once added, the item will always show with a filled star. It can be un-Favourited from the same places. How do I use my Favourites on my Home Screen? All Favourites are displayed under their appropriate tab with the most recently added at the top. The first 10 Favourites are shown, but you can press 'More' to see them all with greater sorting and filtering options. Can I sort the Favourites on the Home Screen? No. They’re arranged with the most recent at the top so you can quickly access the latest music you’ve acquired through Favouriting. Think of it like putting your newest CDs at the top of the pile. I’ve got loads of Favourites. How can I sort and filter them? Opening the Favourites browser (the ‘star' icon) or tapping 'More' at the bottom of a tab on the Home Screen will take you to all your Favourites where you can sort and filter your collection with greater control. Just tap 'A-Z’. What’s the Home Screen Favourites icon for? Tapping the 'star' Favourites icon opens a Favourites browser to give you greater control over all your Favourites. Selecting any category allows you explore your collection via detailed sorting and filtering.  I don't need the Favourites icon, can I hide it? Yes. Select the ‘Settings' icon (cog wheel at the top right) and then ‘Input Settings’, then 'Favourites’ where you can hide it from the Home Screen. The Favourites functionality is unaffected. Will I see my Favourites on all my Naim products? Yes. Once a Favourite is created, it is available on any Naim product that can play it. For example, you can Favourite a Tidal album whilst listening on your Atom and access it immediately from Favourites on your NDX2. Presets What’s a Preset? A Preset is a short-cut to play any Favourite that you want to access quickly from the app or your product. Naim App (all Naim streaming products) first tab of the Home Screen Presets section in the Favourites browser Mu-so/ Mu-so Qb (1st and 2nd gen) 5 illuminated markers on the top dial Uniti Atom, Star and Nova (with Firmware 3.5+) front panel star button remote control star button Can anything be a Preset? It depends on your product. Mu-so/ Mu-so Qb 1st Gen,ND5 XS, NDX, NDS, UnitiQute, UnitiLite, NaimUniti, NaimUniti 2, SuperUniti, NAC-N 272, NAC 172 XS Radio stations Mu-so/Mu-so Qb 2nd Gen Radio stations, Spotify Uniti Atom, Star and Nova (with Firmware 3.5+) Radio stations, Spotify, Tidal/Qobuz Albums, Tracks and Playlists Why should I use Presets? The Presets tab can contain Favourites of all types so you can combine your most frequently accessed radio stations, albums, playlists etc in one place. Additionally, when accessing music directly from your product you can avoid having to handle a carousel of hundreds of items. Perhaps you want to alternate between a couple of radio stations and a playlist of tracks that you curate on TIDAL or Qobuz. Alternatively, you may have a selection of tracks or albums that you like to use to test your systems. Can I custom sort Presets? Yes. Unlike other tabs on the Home Screen, Presets can be custom sorted by dragging and dropping them in the Home Screen or the Favourites browser. I thought only Radio stations could be Presets? This is true for the following products:  ND5 XS, NDX, NDS, UnitiQute, UnitiLite, NaimUniti, NaimUniti 2, SuperUniti, NAC-N 272, NAC 172 XS, Mu-so 1st gen, Mu-so Qb 1st gen How do I create a Preset? There are 2 ways to create a Preset in the app:  When you create a Favourite you will be asked if you also want to have that Favourite as a Preset. When you edit a Favourite (by selecting the ‘3 dots' Options menu on the Favourite) you will see an 'Add to Presets’ option Will I see the same Presets on all my Naim products? No. Presets are unique to each of your Naim products.

No, to allow your Mu-so 2nd Generation to be used in a country with a different mains voltage to the one where it was purchased all you will need is a new mains power lead.   Contact your dealer or distributor for more details.

No, there is no 3.5mm headphone port on the Mu-so 2nd Generation.

Ensure that the Mu-so 2nd Generation is switched on. The Mu-so 2nd Generation cannot be in a standby mode to perform the reset. For more information, see the "Standby Power Mode" topic. Locate the Reset switch on the side of the Mu-so 2nd Generation. Use the Pin Hole reset tool to press and hold the Reset switch (for at least 10 seconds) until the Network Indicator LED changes to Orange. Your Mu-so 2nd Generation has been reset and will start again in standby mode. The reset process will take about 30 seconds.

On USB and UPnP (wired), Mu-so 2nd Generation supports: WAV — up to 32bits/384kHz FLAC and AIFF — up to 24bit/384kHz ALAC (Apple Lossless) — up to 24bit/384kHz MP3 — up to 48kHz, 320kbit (16 bit) AAC — up to 48kHz, 320kbit (16 bit) OGG and WMA — up to 48kHz (16 bit) DSD — 64 and 128Fs

Bus Powered USB storage devices — This is a USB device powered by the connection to the Mu-so 2nd Generation. Self Powered USB storage devices — A USB storage device powered by connection to the mains power. For information on what file types are supported, see the ”What hi-res file formats and sample rates does Mu-so 2nd Generation support?” topic.

Dimensions 122mm (H) x 628mm (W) x 264mm (D) Weight 11.2kg Connectivity Ethernet (10/100Mbps), WiFi (802.11b/g/n/ac with internal antennae) Remote Control Infra-red (RC5) Party Mode Streaming  Sync up to six Uniti all-in-one players or other Naim streamers and control via the Naim app. Audio formats WAV up to 32bit/384kHz FLAC & AIFF up to 24bit/384kHz ALAC (Apple Lossless) up to 24bit/384kHz MP3 up to 48kHz, 320kbit (16 bit) AAC up to 48kHz, 320kbit (16 bit) OGG and WMA up to 48kHz (16 bit) DSD 64 & 128Fs (converted to PCM) Bluetooth  SBC, AAC High Res Streaming Up to 6 x 32bit / 384kHz or 10 x 16bit / 44kHz on above formats. Streaming Services Chromecast Built-In, Apple AirPlay 2, TIDAL, Spotify® Connect, Bluetooth (AptX HD), Internet Radio™, UPnP™ (hi-res streaming), Roon Ready Gapless formats WAV, FLAC, AIFF and ALAC (Apple Lossless)   Audio Inputs 1 x optical TOSLink (up to 24bit/96kHz) 1 x 3.5mm jack (Analogue) 1 x HDMI (ARC)  1 x USB2 Type A socket Certification & Licensing Apple AirPlay2, Chromecast Built-In, Bluetooth, AptX HD, Zigbee RF4CE, Rovi, HDMI, NTFS, HFS and Wi-Fi. Finish Burnished and anodised aluminium casework. Power consumption Typical use: 17W Network Standby: < 2W  Deep sleep: < 0.5W Mains supply 100V, 115V or 230V, 50 or 60Hz Warranty 2 years  

If the router is located a long way from Mu-so 2nd Generation itself it?s possible that internet latency is reducing throughput. If the radio keeps dropping out using a wireless connection, try a wired Ethernet connection.