Assistance

Welcome to Naim Support

Welcome to the Naim support pages. We believe that many of your questions can be answered using the resources below. Please use these in the first instance when looking to resolve any issues, failing that please contact your retailer for further support.

Our specialist retailers are trained to be able to assist if something is wrong with your product, if they aren’t able to resolve any issues they will be able to contact us on your behalf and arrange service or repair if needed.

If you aren’t having any luck with the process above please contact us using the details at the bottom of this page.

A question?

Frequently Asked Questions

  • Uniti

What connections should my loudspeaker cable have?

Loudspeaker connectors (Speaker plugs) are provided with your Uniti Star.
  • Uniti

Can you change the clock size?

No, it is not possible to change the clock size.
  • Uniti

How do I set up Network Shares?

It is not possible to set up Network Shares on a Uniti Star.
  • Uniti

Where is the digital output?

There is no digital output on the Uniti Star.
  • Uniti

How do you use the pre-amp?

The preamplifier output is taken after the Uniti Star volume & balance controls. Peripheral equipment connected to it will respond to Uniti Star volume and balance control changes. The output always reflects the selected input signal.
  • Uniti

Will MQA be supported on the new Uniti range?

MQA is not supported on the new Uniti range.
  • Uniti

Cannot rip a CD

If you find you can not rip a CD it means the Music Store you are trying to rip it to is unreachable (This may mean it is offline or a possible corruption to your storage device). Make sure you have internal or network storage setup.
  • Uniti

My CD is stuck — Manual CD Removal

To manually remove the CD locate the Manual Eject hole on the front of the Uniti Star. Insert a Paperclip in to the Manual Eject hole. Push the Paperclip in until the CD ejects for the Uniti Star.
  • Uniti

When you rip a CD that has already been ripped, what happens?

The new rip will overwrite the existing data on the music store.
  • Uniti

What happens if a CD is ripped when no internet connection is available?

Tracks will be assigned default names and then the Uniti Star as a background task will automatically do the look-up when internet is available.
  • Uniti

How do I reset the Uniti Star to Factory Default Settings?

Firstly unplug any connected speakers and the power cable. Press the Play/ Pause and Input buttons on the front panel while powering up the Uniti Star. Continue to hold for 5 seconds. Release the Play/ Pause and Input buttons. Wait for the Uniti Star to complete the factory reset and go into Stand-by. Press the Power button to power up the product.
  • Uniti

When formatting an external Store, what file format should I choose?

The file format choice depends on which type of computer operating system computer you use. NTFS: Windows HFS+: MAC EXT: LINUX.* All these file formats are supported by the Uniti Star, but if plugging the drive directly into another computer, the ability of the computer to read the drive will depend on the file format structure supported.

product documentation

useful links

register a product find a retailer Warranty policy
Extended warranty Export warranty Mu-so warranty

Other resources


NETWORK TROUBLESHOOTING

A guide to troubleshooting any network issues you may be experiencing with your Naim Product.

More information


WHITE PAPERS

In-depth explanations of Naim technologies and innovations across our entire range.


More information


SERIAL NUMBERS

Check your product serial number to find out its date of manufacture.


More information


PRODUCT UPDATES

Find and download the latest software to ensure you are making the most of your Naim product.


More information


PRODUCT HISTORY

A complete timeline of Naim product launches, stretching back to our foundation in 1973.


More information


UPGRADE PATH

Find the path to upgrade your system and improve musical performance.


More information

after-sales service

If you have a problem with one of our products, we invite you to contact our customer service department using our contact form.

Tips

If you would like advice on our products before making a purchase, or if you have any questions on how to use them, please do not hesitate to contact us via our contact form.

You can also contact us directly by e-mail at [email protected] or by phone: 01722443405

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