Assistance

Welcome to Naim Support

Welcome to the Naim support pages. We believe that many of your questions can be answered using the resources below. Please use these in the first instance when looking to resolve any issues, failing that please contact your retailer for further support.

Our specialist retailers are trained to be able to assist if something is wrong with your product, if they aren’t able to resolve any issues they will be able to contact us on your behalf and arrange service or repair if needed.

If you aren’t having any luck with the process above please contact us using the details at the bottom of this page.

A question?

Frequently Asked Questions

  • Uniti

What does “Input Trim” mean?

Input trim is used to adjust the volume level of the input relative to other inputs. Use this if the source connected to this input is too loud or quiet.
  • Uniti

What inputs can be multiroomed?

All inputs apart from AirPlay can be used with multiroom.
  • Uniti

I have just bought my Uniti Star, but the remote doesn’t work

Make sure you install the batteries provided in the correct positions as illustrated inside the rear cavity of the remote. You will also need to the pair the remote to the Uniti Star. Follow the instructions in ‘First Time Installation’.
  • Uniti

Is there a headphone output on Uniti Star?

Yes, the 3.5mm jack connector is located on the front panel of Uniti Star.
  • Uniti

What hi-res file formats and sample rates does Uniti Star support?

On USB and UPnP (wired), Uniti supports: WAV — up to 32bits/384kHz FLAC and AIFF — up to 24bit/384kHz ALAC (Apple Lossless) — up to 24bit/384kHz MP3 — up to 48kHz, 320kbit (16 bit) AAC — up to 48kHz, 320kbit (16 bit) OGG and WMA — up to 48kHz (16 bit) DSD — 64 and 128Fs
  • Uniti

The logo bar isnʼt lit?

The logo bar is not illuminated when the product is in Network Standby. To return the product out of standby press the power button on the front of Uniti Star. The auto standby time can be configured in Other settings. The Uniti Star will not be detectable from the app and the remote, whilst in Network Standby mode.
  • Uniti

USB attached devices — what is supported

BUS Powered USB storage devices — This is a USB device powered by the connection to the Uniti Star. Self Powered USB storage devices — A USB storage device powered by connection to the mains power.
  • Uniti

Do I need to ground my streamer?

If you have a DAC or Preamp (that is set to Default / Ground) connected between your Uniti Star and the speakers you may need to set you Uniti Star to Floating to avoid any buzzing from interference.
  • Uniti

Device Specifications - Uniti Star

Device Specifications - Uniti Star Dimensions 265mm (D) x 95mm (H) x 432mm (W) Weight 13kg Connectivity Ethernet (10/100Mbps), Wi-Fi (802.11b/g/n/ac with internal antennae) Multiroom Audio UPnP™ Serving Serve up to four network-connected players at full CD quality. Party Mode Streaming Sync up to six Uniti all-in-one players or other Naim streamers and control via the Naim app. Audio formats WAV up to 32bit/384kHz FLAC & AIFF up to 24bit/384kHz ALAC (Apple Lossless) up to 24bit/384kHz MP3 up to 48kHz, 320kbit (16 bit) AAC up to 48kHz, 320kbit (16 bit) OGG and WMA up to 48kHz (16 bit) DSD 64 & 128Fs (converted to PCM) High Res Streaming Up to 6 x 32bit / 384kHz or 10 x 16bit / 44kHz on above formats. Streaming Services Chromecast Built-In, Apple Airplay, TIDAL, Spotify® Connect, Bluetooth (AptX HD), Internet Radio™, UPnP™  (hi-res streaming) Gapless formats WAV, FLAC, AIFF and ALAC (Apple Lossless) Audio Outputs 1 x stereo power amplifier 1 x RCA sub/ pre output   1 x 3.5mm headphone jack Audio Inputs Audio Inputs Analogue 1 x RCA 1 x 5-pin DIN Audio Inputs Digital 2 x optical TOSLink (up to 24bit/96kHz) 2 x coaxial RCA (up to 24bit/192kHz , DoP 64Fs) 1 x BNC (up to 192kHz, DoP 64Fs) HDMI ARC (optional)   2 x USB Type A socket (front and rear) Certification & Licensing Apple AirPlay, Chromecast Built-In, Bluetooth, AptX HD, Zigbee RF4CE, Rovi, HDMI, NTFS, HFS and Wi-Fi. Music Sample rates FLAC up to 24/192 WAV up to 24/192 ALAC up to 24/96K AIFF: 24/192K Mp3 M4a Ogg vorbis AAC Finish Brushed and anodised aluminium casework. Power consumption Typical use: 130W Network Standby: < 2W Deep sleep: < 0.5W Mains supply 100V, 115V or 230V, 50 or 60Hz Warranty 2 years Additional 3 year warranty — once the device is registered.  
  • Uniti

Does Uniti Star support Dolby?

Uniti Star does not support Dolby or any multichannel codec.
  • Uniti

Can Uniti Star be used as a soundbar?

The digital inputs can be connected to a TV and supports stereo audio, however you must make sure that the TV audio output setting is set to PCM stereo out if using the digital input, as Uniti Star does not support Dolby or DTS encoded audio. The HDMI ARC connection can be used to connect to a TV or games console and supports stereo audio, please make sure the cable is connected to the corresponding HMDI ARC TV audio output.
  • Uniti

What sort of loudspeaker cable should I use?

We recommend using Naim NAC A5 speaker cable which can be purchased from your local specialist retailer.

product documentation

useful links

register a product find a retailer Warranty policy
Extended warranty Export warranty Mu-so warranty

Other resources


NETWORK TROUBLESHOOTING

A guide to troubleshooting any network issues you may be experiencing with your Naim Product.

More information


WHITE PAPERS

In-depth explanations of Naim technologies and innovations across our entire range.


More information


SERIAL NUMBERS

Check your product serial number to find out its date of manufacture.


More information


PRODUCT UPDATES

Find and download the latest software to ensure you are making the most of your Naim product.


More information


PRODUCT HISTORY

A complete timeline of Naim product launches, stretching back to our foundation in 1973.


More information


UPGRADE PATH

Find the path to upgrade your system and improve musical performance.


More information

after-sales service

If you have a problem with one of our products, we invite you to contact our customer service department using our contact form.

Tips

If you would like advice on our products before making a purchase, or if you have any questions on how to use them, please do not hesitate to contact us via our contact form.

You can also contact us directly by e-mail at [email protected] or by phone: 01722443405

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