Assistance

Welcome to Naim Support

Welcome to the Naim support pages. We believe that many of your questions can be answered using the resources below. Please use these in the first instance when looking to resolve any issues, failing that please contact your retailer for further support.

Our specialist retailers are trained to be able to assist if something is wrong with your product, if they aren’t able to resolve any issues they will be able to contact us on your behalf and arrange service or repair if needed.

If you aren’t having any luck with the process above please contact us using the details at the bottom of this page.

A question?

Frequently Asked Questions

  • Uniti

Internet Radio Station Selection

Touch the Naim app. Touch Internet Radio. Touch a category (e.g. Naim's Choice). Touch the name of a radio station you would like to stream (e.g. Naim Radio). Your selected radio station will be streamed to the Uniti Nova.
  • Uniti

How to Update Uniti Nova Firmware via the Naim App

Touch the Naim app. Touch Uniti Nova. Touch the Updates Available icon. If there is an update available, touch Install. Alternatively touch the Settings icon. Touch Check for updates. If there is an update available, touch Install.
  • Uniti

How to Update the Naim App (iOS)

Touch the App Store. Touch the Search box. Enter Naim Audio and touch Search. If there is an update available for the Naim app, touch UPDATE. The app will now update.
  • Uniti

Creating a Playlist on the Naim App

Touch the Naim App. Touch the Uniti Nova. Navigate to the track you wish to add, e.g. touch Album and then the desired album. Touch the … icon next to the track you want to add. Before you can add a track to a playlist you will need to create playlist. Touch New playlist. Touch the Name text area and enter a name for your playlist. Touch Done. Your track has been added to the new playlist. To add more tracks touch the … icon next to the track you want to add. Touch the playlist you wish to add it to. To view your playlists, touch the Home icon. Touch PLAYLISTS. Touch the desired playlist to see all the tracks added.
  • Uniti

Adding favourites

You can favourite Tracks, Artists, Albums, Genres, Radio Station. Follow the steps below to find out how.   Touch the Naim app. Touch Uniti Nova. Navigate to the item you wish to favourite (E.g Naim Radio). You can add favourites for iRadio stations, Albums, Artists and Tracks when looking at the UnitiCore or locally stored music. Also Spotify presets can be add as a favourite. Touch the ‘Now Playing’ bar. Touch the star icon next to your desired favourite. To remove any favourite, navigate to the desired item and touch the star icon to remove it as a favourite item. Alternatively, navigate to the relevant Favourites list and touch the … icon next to the desired entry. Then touch Remove from Favourites.
  • Uniti

What hi-res file formats and sample rates does Uniti Nova support?

On USB and UPnP (wired), Uniti supports: WAV — up to 32bits/384kHz FLAC and AIFF — up to 24bit/384kHz ALAC (Apple Lossless) — up to 24bit/384kHz MP3 — up to 48kHz, 320kbit (16 bit) AAC — up to 48kHz, 320kbit (16 bit) OGG and WMA — up to 48kHz (16 bit) DSD — 64 and 128Fs
  • Uniti

USB attached devices — what is supported

BUS Powered USB storage devices — This is a USB device powered by the connection to the Uniti Nova.   Self Powered USB storage devices — A USB storage device powered by connection to the mains power.
  • Uniti

No album artwork is showing on the screen.

The music being played may have no artwork associated with it. You can try to find album artwork using the Lookup metadata tool in the Edit Metadata menu. Navigate to the specific track or album. Touch the … icon next to the album. Touch Edit metadata. Touch Lookup metadata. The Naim app will perform a metadata search for Album and Track titles and Album artwork.
  • Uniti

What upgrades can I use with my Uniti Nova?

Uniti Nova can be upgraded with an external power amplifier, subwoofer or a Power-Line mains cable.
  • Uniti

What is the maximum size HDD/ flash drive that can be used with the Uniti Nova?

Only USB sticks and BUS powered USB HDDs can be used — The larger the size the slower the performance if more music is stored on it.
  • Uniti

How do I set up Network Shares?

It is not possible to set up Network Shares on a Uniti Nova.
  • Uniti

How do you use the pre-amp?

The preamplifier output is taken after the Uniti Nova volume & balance controls. Peripheral equipment connected to it will respond to Uniti Nova volume and balance control changes. The output always reflects the selected input signal.

product documentation

useful links

register a product find a retailer Warranty policy
Extended warranty Export warranty Mu-so warranty

Other resources


NETWORK TROUBLESHOOTING

A guide to troubleshooting any network issues you may be experiencing with your Naim Product.

More information


WHITE PAPERS

In-depth explanations of Naim technologies and innovations across our entire range.


More information


SERIAL NUMBERS

Check your product serial number to find out its date of manufacture.


More information


PRODUCT UPDATES

Find and download the latest software to ensure you are making the most of your Naim product.


More information


PRODUCT HISTORY

A complete timeline of Naim product launches, stretching back to our foundation in 1973.


More information


UPGRADE PATH

Find the path to upgrade your system and improve musical performance.


More information

after-sales service

If you have a problem with one of our products, we invite you to contact our customer service department using our contact form.

Tips

If you would like advice on our products before making a purchase, or if you have any questions on how to use them, please do not hesitate to contact us via our contact form.

You can also contact us directly by e-mail at [email protected] or by phone: 01722443405

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