Assistance

Welcome to Naim Support

Welcome to the Naim support pages. We believe that many of your questions can be answered using the resources below. Please use these in the first instance when looking to resolve any issues, failing that please contact your retailer for further support.

Our specialist retailers are trained to be able to assist if something is wrong with your product, if they aren’t able to resolve any issues they will be able to contact us on your behalf and arrange service or repair if needed.

If you aren’t having any luck with the process above please contact us using the details at the bottom of this page.

A question?

Frequently Asked Questions

  • Uniti

Does the Uniti Atom Headphone Edition use the same streaming platform as the Uniti Atom?

Uniti Atom Headphone Edition uses the exact same Naim streaming platform that runs from the Mu-so 2nd Generation family, through the Uniti range right up to our flagship ND 555 player. Native services include: Spotify Connect TIDAL Qobuz Chromecast built-in giving access to other services, including Deezer Apple AirPlay 2 support (including Apple Music streaming) Roon Ready The Naim streaming platform is also designed to be updated as new technologies and services arise – for example, TIDAL Connect support will be added in a few months’ time. The Naim App provides the same control and playback functions on the Uniti Atom Headphone Edition as all other Naim streaming platform products.
  • Uniti

Can I connect multiple pairs of headphones to Uniti Atom Headphone Edition?

It is possible to connect multiple pairs of headphones to Uniti Atom Headphone Edition. Uniti Atom Headphone Edition has three different headphone outputs: Balanced 4 pin XLR (rear mounted) Pentaconn (front fascia) 6.3mm stereo (front fascia) All can be connected simultaneously and Uniti Atom Headphone Edition can still be used as a pre-amp. For example, it may be useful to have multiple pairs of headphones attached if you and a friend wanted to listen at same time, or if you want to keep two sets of headphones ready to go. However, for optimal performance we'd recommend only having one set at a time attached.
  • Uniti

Uniti Atom Headphone Edition headphone impedance and volume

Uniti Atom Headphone Edition features a 1.5 Watt per channel headphone amplifier measured into 16Ω. A larger amplifier would naturally require bigger power transistors, which by their nature get slower as they get larger and need more feedback compensation. The more feedback compensation an amplifier has typically the more flat it sounds. We wanted an articulate sounding amplifier for all moving coil headphones, balanced with the ability to run lower efficiency planar headphones as well. Damping factor is a big subject. It can tailor an amplifier sound for sure. Naim power amplifiers have an 0.22R output impedance so the damping factor is 8/0.22 = 40. Headphones have a more resistive impedance compared to speakers and so damping factor is considered to be less important. In reality it has the effect of a level control more than damping. Increasing the damping factor allows the amplifiers feedback to breath, resulting in better sound. Damping is also controlled mechanically in the headphones. Some design philosophies favour very high damping factors, whilst some favour very low. During development a wide range of damping factors were tried, and 4.7Ω was chosen purely on sound quality. How loud will they go?   Headphone impedance, sensitivity and amplifier power output are intrinsically linked to maximum volume level. This is especially important with headphones as hearing damage is certainly possible with prolonged exposure to high sound pressure levels. For instance, the United States NIOSH (National Institute of Occupational Safety and Health) standard classifies the maximum exposure level for an 8 hour day at 85dB SPL (A-weighted), and cuts the exposure time in half for every 3dB increase; 88dB = 4 hours 91dB = 2 hours 94dB = 1 hour 97dB = 30 mins 100dB = 15 mins 103dB = 7.5 mins etc Take the example of a headphone that has a sensitivity of 83dB and an impedance of 60Ω. Uniti Atom Headphone Edition will be able to provide a maximum output of 105.5dB, which equates to 7 minutes per day of listening at this level to prevent hearing damage. A headphone with a sensitivity of 103.5dB and an impedance of 60Ω would result in a 119dB maximum output, safe for less than one minute per day to prevent hearing damage. Naim recommend a sensible maximum volume level is set to the users preference on Uniti Atom Headphone Edition What about electrostatic headphones? The Uniti Atom Headphone Edition is designed to provide exceptional performance for the majority of moving coil and planar headphones. Electrostatic headphones generally are provided with their own energisers in place of a headphone amplifier. A Uniti Atom Headphone Edition can be used as a dedicated pre-amp in this scenario, still giving the benefits of a single, app-controlled system.
  • Uniti

How do I change my Volume control from a slider to buttons?

The app lets you control volume in two ways: Slider Buttons By default, volume is controlled by the slider, but it's easy to change to buttons. Changing the volume control between slider or buttons From the Home Screen of your product, select Settings () Select Other Settings Select Volume control Make your choice in the pop-up Note: you may have to reopen the app to see the changed volume control
  • Uniti

Setting Favourite Internet Radio Stations via the Naim app

Touch the Naim app. Touch Uniti Nova. Touch Internet Radio. Select the radio station you wish to add as a favourite. Touch the Star icon to save the station as a favourite. You can access your favourite radio stations from the Home screen of the app, touch RADIO. All internet radio stations you have added will be shown.
  • Uniti

Setting the Auto Standby Time

By default, the Uniti Nova is set to go into Network Standby after 20 minutes. Use this setting to adjust this time as required.   Touch the Naim app. Touch the Uniti Nova. Touch the Settings icon. Touch Other settings. Touch Auto standby time. Touch the desired time. Your auto standby time has been changed.
  • Uniti

Remove Internet Radio Presets or Favourites via the Naim App

Touch the Naim app. Touch Uniti Nova. Touch RADIO. To remove a favourite radio station touch the … next to the station you would like to remove. Touch Remove from favourites.
  • Uniti

Stay Connected

Tick this option to prevent the device running the Naim app from automatically going into a sleep mode, when the Naim app is open.   Touch the Naim app. Touch Uniti Nova. Touch the Settings icon. Touch Other settings. Touch Stay connected to switch it on.
  • Uniti

Bluetooth Options: Drop a Bluetooth Connection

Touch the Naim app. Touch Uniti Nova. Touch Bluetooth. Touch the Bluetooth icon to see the connected device. To drop the Bluetooth connection touch Disconnect Bluetooth device. Touch Disconnect. Your connection to the Bluetooth device has been successfully dropped.
  • Uniti

Clear Image Cache

This option removes the cache of images used by the Naim App. Touch the Naim app. Touch Uniti Nova. Touch the Settings icon. Touch Other settings. Touch Clear image cache. Touch Remove.
  • Uniti

Bluetooth Options: Enable/Disable a Secure Bluetooth Connection

Touch the Naim app. Touch Uniti Nova. Touch the Settings icon. Touch Input settings. Touch Bluetooth. Touch the icon next to Open pairing. Secure Bluetooth has been enabled, touch the green tick icon to disable.
  • Uniti

Bluetooth Options: Forget a Bluetooth Connection

Touch Settings. Touch Bluetooth. To forget a Bluetooth connection, touch the i icon next to the Uniti Nova. Touch Forget This Device. Touch OK. The Bluetooth connection has been successfully forgotten.

product documentation

useful links

register a product find a retailer Warranty policy
Extended warranty Export warranty Mu-so warranty

Other resources


NETWORK TROUBLESHOOTING

A guide to troubleshooting any network issues you may be experiencing with your Naim Product.


WHITE PAPERS

In-depth explanations of Naim technologies and innovations across our entire range.



SERIAL NUMBERS

Check your product serial number to find out its date of manufacture.



PRODUCT UPDATES

Find and download the latest software to ensure you are making the most of your Naim product.



PRODUCT HISTORY

A complete timeline of Naim product launches, stretching back to our foundation in 1973.



UPGRADE PATH

Find the path to upgrade your system and improve musical performance.


after-sales service

If you have a problem with one of our products, we invite you to contact our customer service department using our contact form.

Tips

If you would like advice on our products before making a purchase, or if you have any questions on how to use them, please do not hesitate to contact us via our contact form.

You can also contact us directly by e-mail at [email protected] or by phone: 01722443405

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