Assistance

Welcome to Naim Support

Welcome to the Naim support pages. We believe that many of your questions can be answered using the resources below. Please use these in the first instance when looking to resolve any issues, failing that please contact your retailer for further support.

Our specialist retailers are trained to be able to assist if something is wrong with your product, if they aren’t able to resolve any issues they will be able to contact us on your behalf and arrange service or repair if needed.

If you aren’t having any luck with the process above please contact us using the details at the bottom of this page.

A question?

Frequently Asked Questions

  • Product Compatibility

NAC 202 Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).
  • Product Compatibility

NAC 282 Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).
  • Product Compatibility

NAC 252 Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).
  • Product Compatibility

NAC 552 Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).
  • Product Compatibility

NAP 100 Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).
  • Product Compatibility

NAP 200 DR Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).
  • Product Compatibility

NAP 250 DR Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).
  • Product Compatibility

NAP 300 DR Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).
  • Product Compatibility

NAP 500 DR Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).

product documentation

useful links

register a product find a retailer Warranty policy
Extended warranty Export warranty Mu-so warranty

Other resources


NETWORK TROUBLESHOOTING

A guide to troubleshooting any network issues you may be experiencing with your Naim Product.


WHITE PAPERS

In-depth explanations of Naim technologies and innovations across our entire range.



SERIAL NUMBERS

Check your product serial number to find out its date of manufacture.



PRODUCT UPDATES

Find and download the latest software to ensure you are making the most of your Naim product.



PRODUCT HISTORY

A complete timeline of Naim product launches, stretching back to our foundation in 1973.



UPGRADE PATH

Find the path to upgrade your system and improve musical performance.


after-sales service

If you have a problem with one of our products, we invite you to contact our customer service department using our contact form.

Tips

If you would like advice on our products before making a purchase, or if you have any questions on how to use them, please do not hesitate to contact us via our contact form.

You can also contact us directly by e-mail at [email protected] or by phone: 01722443405

JOIN THE COMMUNITY

Receive a sneak preview of the latest audio innovations from Focal and Naim by subscribing to our exclusive newsletters. Be among the first to discover our new products, and receive privileged information straight to your inbox.