Assistance

Welcome to Naim Support

Welcome to the Naim support pages. We believe that many of your questions can be answered using the resources below. Please use these in the first instance when looking to resolve any issues, failing that please contact your retailer for further support.

Our specialist retailers are trained to be able to assist if something is wrong with your product, if they aren’t able to resolve any issues they will be able to contact us on your behalf and arrange service or repair if needed.

If you aren’t having any luck with the process above please contact us using the details at the bottom of this page.

A question?

Frequently Asked Questions

  • Product Compatibility

Product Compatibility Flowcharts - Introduction

These flowcharts cover the vast majority of Naim products from recent years. They do not cover the New Classic 200 and 300 Series, but comprehensively details system compatibility and matching prior to 2023. These guides are best utilised by downloading the PDFs attached to each article and viewing in a suitable PDF handler, such as Adobe Acrobat. This will enable access to the product page links embedded in the PDF as well as the drop-down information panels, providing details such as required interconnects and product applications. If you require further information on guidance on compatibility, upgrade paths or inter-product connections, please contact either your Naim Dealer or Naim Technical Support - [email protected] 
  • Product Compatibility

Uniti Atom Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).
  • Product Compatibility

Uniti Star Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).
  • Product Compatibility

Uniti Nova Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).
  • Product Compatibility

CD5si Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).
  • Product Compatibility

CD5 XS Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).
  • Product Compatibility

CDX 2 Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).
  • Product Compatibility

ND5 XS 2 Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).
  • Product Compatibility

NDX 2 Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).
  • Product Compatibility

ND 555 Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).
  • Product Compatibility

NAIT XS 3 Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).
  • Product Compatibility

SUPERNAIT 3 Product Compatibility

n.b. Please see download attachment for interactive version - best viewed in Adobe Acrobat (includes further product, compatibility and setup details).

product documentation

useful links

register a product find a retailer Warranty policy
Extended warranty Export warranty Mu-so warranty

Other resources


NETWORK TROUBLESHOOTING

A guide to troubleshooting any network issues you may be experiencing with your Naim Product.

More information


WHITE PAPERS

In-depth explanations of Naim technologies and innovations across our entire range.


More information


SERIAL NUMBERS

Check your product serial number to find out its date of manufacture.


More information


PRODUCT UPDATES

Find and download the latest software to ensure you are making the most of your Naim product.


More information


PRODUCT HISTORY

A complete timeline of Naim product launches, stretching back to our foundation in 1973.


More information


UPGRADE PATH

Find the path to upgrade your system and improve musical performance.


More information

after-sales service

If you have a problem with one of our products, we invite you to contact our customer service department using our contact form.

Tips

If you would like advice on our products before making a purchase, or if you have any questions on how to use them, please do not hesitate to contact us via our contact form.

You can also contact us directly by e-mail at [email protected] or by phone: 01722443405

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