Assistance

Welcome to Naim Support

Welcome to the Naim support pages. We believe that many of your questions can be answered using the resources below. Please use these in the first instance when looking to resolve any issues, failing that please contact your retailer for further support.

Our specialist retailers are trained to be able to assist if something is wrong with your product, if they aren’t able to resolve any issues they will be able to contact us on your behalf and arrange service or repair if needed.

If you aren’t having any luck with the process above please contact us using the details at the bottom of this page.

A question?

Frequently Asked Questions

  • XS Series

Is there a headphone output on ND5 XS 2?

No, there is no 3.5mm headphone port on the ND5 XS 2.
  • XS Series

Restoring ND5 XS 2 to Factory Settings

Ensure that the ND5 XS 2 is switched on. The ND5 XS 2 cannot be in a standby mode to perform the reset. Locate the Reset switch on the rear of the ND5 XS 2. Use the Pin Hole reset tool to press and hold the Reset switch (for at least 10 seconds) until the Network Indicator LED changes to Orange. Your ND5 XS 2 has been reset and will start again in standby mode. The reset process will take about 30 seconds. Press the power button to turn the ND5 XS 2 back on.
  • XS Series

What hi-res file formats and sample rates does ND5 XS 2 support?

On USB and UPnP (wired), ND5 XS 2 supports: WAV — up to 32bits/384kHz FLAC and AIFF — up to 24bit/384kHz ALAC (Apple Lossless) — up to 24bit/384kHz MP3 — up to 48kHz, 320kbit (16 bit) AAC — up to 48kHz, 320kbit (16 bit) OGG and WMA — up to 48kHz (16 bit)  DSD — 64 and 128Fs
  • XS Series

USB attached devices — what is supported

BUS Powered USB storage devices — This is a USB device powered by the connection to the ND5 XS 2. Self Powered USB storage devices — A USB storage device powered by connection to the mains power.
  • XS Series

Does the ND5 XS 2 have a DAC?

Yes the ND5 XS 2 has a single stereo DAC.
  • XS Series

What upgrades can I use with my ND5 XS 2?

ND5 XS 2 can be upgraded with a Hi-Line or Super Lumina interconnect or a Power-Line mains cable.
  • XS Series

Do I need to ground my streamer?

Select the default position unless the product is connected in a hi-fi system incorporating another earthed source component, or mains ‘hum’ is audible through the loudspeakers.
  • XS Series

Device Specifications

Dimensions 70mm (H) x 432mm (W) x 301mm (D) Weight 6.6kg Connectivity Ethernet (10/100Mbps), WiFi (802.11b/g/n/ac with external antennae) Multiroom Audio UPnP™ Serving Party Mode Streaming  Sync up to six Uniti all-in-one players or other Naim streamers and control via the Naim app. Audio formats WAV up to 32bit/384kHz FLAC & AIFF up to 24bit/384kHz ALAC (Apple Lossless) up to 24bit/384kHz MP3 up to 48kHz, 320kbit (16 bit) AAC up to 48kHz, 320kbit (16 bit) OGG and WMA up to 48kHz (16 bit) DSD 64 & 128Fs (converted to PCM) M4A  up to 48kHz, 320kbit High Res Streaming Up to 6 x 32bit / 384kHz or 10 x 16bit / 44kHz on above formats. Streaming Services Chromecast Built-In, Apple AirPlay, TIDAL, Spotify® Connect, Bluetooth (AptX HD), Internet Radio™, UPnP™ (hi-res streaming), Roon Ready Gapless formats WAV, FLAC, AIFF and ALAC (Apple Lossless) Audio Outputs 1 x 5-pin DIN  1 x RCA pair Audio Inputs Audio Inputs 2 x optical TOSLink (up to 24bit/96kHz) 1 x coaxial RCA (up to 24bit/192kHz , DoP 64Fs) 1 x coaxial BNC (up to 24bit/192kHz, DoP 64Fs)  2 x USB Type A socket (front and rear) Certification & Licensing Apple AirPlay, Chromecast Built-In, Bluetooth, AptX HD, Zigbee RF4CE, Rovi, HDMI, NTFS, HFS and Wi-Fi. Finish Brushed and anodised aluminium casework. Power consumption Typical use: 11W Network Standby: < 2W  Deep sleep: < 0.5W Mains supply 100V, 115V or 230V, 50 or 60Hz Warranty 2 years  Additional 3 year warranty — once the device is registered.
  • XS Series

The Internet Radio signal keeps dropping in and out

If the router is located a long way from ND5 XS 2 itself it?s possible that internet latency is reducing throughput. If the radio keeps dropping out using a wireless connection, try a wired Ethernet connection.
  • XS Series

Can ND5 XS 2 be used as a soundbar?

The digital inputs can be connected to a TV and support stereo audio, however you must make sure that the TV audio output setting is set to PCM stereo out if using the digital input, as ND5 XS 2 does not support Dolby or DTS encoded audio.
  • XS Series

After a factory reset, my Bluetooth device can not reconnect to ND5 XS 2, why?

A factory reset clears the Bluetooth history, meaning that your last connected device will not be able to reconnect. You need to delete the pairing on your Bluetooth device and pair again to ND5 XS 2.
  • XS Series

ND5 XS 2 isn't playing music files on my USB drive

The ND5 XS 2 can handle NTFS, HFS and FAT32 formatted drives to allow playback of music files. You may need to re-format your USB drive. Make sure to back-up all data on the USB drive before re-formatting. For more information on supported file types, see the “Specifications” topic.

product documentation

useful links

register a product find a retailer Warranty policy
Extended warranty Export warranty Mu-so warranty

Other resources


NETWORK TROUBLESHOOTING

A guide to troubleshooting any network issues you may be experiencing with your Naim Product.


WHITE PAPERS

In-depth explanations of Naim technologies and innovations across our entire range.



SERIAL NUMBERS

Check your product serial number to find out its date of manufacture.



PRODUCT UPDATES

Find and download the latest software to ensure you are making the most of your Naim product.



PRODUCT HISTORY

A complete timeline of Naim product launches, stretching back to our foundation in 1973.



UPGRADE PATH

Find the path to upgrade your system and improve musical performance.


after-sales service

If you have a problem with one of our products, we invite you to contact our customer service department using our contact form.

Tips

If you would like advice on our products before making a purchase, or if you have any questions on how to use them, please do not hesitate to contact us via our contact form.

You can also contact us directly by e-mail at [email protected] or by phone: 01722443405

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