Assistance

Welcome to Naim Support

Welcome to the Naim support pages. We believe that many of your questions can be answered using the resources below. Please use these in the first instance when looking to resolve any issues, failing that please contact your retailer for further support.

Our specialist retailers are trained to be able to assist if something is wrong with your product, if they aren’t able to resolve any issues they will be able to contact us on your behalf and arrange service or repair if needed.

If you aren’t having any luck with the process above please contact us using the details at the bottom of this page.

A question?

Frequently Asked Questions

  • 500 Series

Is Multiroom going to work with all other Naim products?

ND555‘s streaming card will allow it to Multiroom with all other Naim streaming products
  • 500 Series

What is the USB input in the app used for?

The USB input is used to browse and stream the music stored on a USB stick. For more information please see “Playing audio via the USB connection”.
  • 500 Series

Will remotes and other accessories be available to purchase or be replaced easily?

Yes, the remote will be available as a spare part or as an accessory.
  • 500 Series

How can I connect my ND555 to a network?

You can connect wirelessly or via a wired connection, using an Ethernet cable direct to the router or using Ethernet over mains adapters.
  • 500 Series

Can I access UPnP through the remote?

No UPnP is only available via the app.
  • 500 Series

Can I access local music through the remote?

Yes, music on USB storage can be browsed and played using the remote or via the Naim app.
  • 500 Series

Will the remote control other Naim products?

The remote can control the ND555, Uniti Atom, Uniti Nova, Uniti Star and NDX2 and can only be paired with one product at a time.
  • 500 Series

Can you change the background image?

No this is not possible, the background image reflects the Album artwork of the music playing.
  • 500 Series

Can you fast-forward or rewind with the remote?

No this is not possible but you can skip to the next or previous tracks via the remote.
  • 500 Series

What does “Input Trim” mean?

Input trim is used to adjust the volume level of the input relative to other inputs. Use this if the source connected to this input is too loud or quiet. For more information, see the “Using Input Trim” topic.
  • 500 Series

How do I select output sockets on the ND555?

Touch the Settings icon within the Naim application. Touch Output Settings. Touch the desired output setting from the available options: DIN RCA DIN+RCA Digital BNC E.g. Touch DIN+RCA.
  • XS Series

I am about to move to a country which supplies 115V instead of 230V, do I need to swap my ND5 XS 2?

To allow your ND5 XS 2 to be used in a country with a different mains voltage to the one where it was purchased it will need to be modified internally. Contact your dealer or distributor for more details.

product documentation

useful links

register a product find a retailer Warranty policy
Extended warranty Export warranty Mu-so warranty

Other resources


NETWORK TROUBLESHOOTING

A guide to troubleshooting any network issues you may be experiencing with your Naim Product.

More information


WHITE PAPERS

In-depth explanations of Naim technologies and innovations across our entire range.


More information


SERIAL NUMBERS

Check your product serial number to find out its date of manufacture.


More information


PRODUCT UPDATES

Find and download the latest software to ensure you are making the most of your Naim product.


More information


PRODUCT HISTORY

A complete timeline of Naim product launches, stretching back to our foundation in 1973.


More information


UPGRADE PATH

Find the path to upgrade your system and improve musical performance.


More information

after-sales service

If you have a problem with one of our products, we invite you to contact our customer service department using our contact form.

Tips

If you would like advice on our products before making a purchase, or if you have any questions on how to use them, please do not hesitate to contact us via our contact form.

You can also contact us directly by e-mail at [email protected] or by phone: 01722443405

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