Assistance

Welcome to Naim Support

Welcome to the Naim support pages. We believe that many of your questions can be answered using the resources below. Please use these in the first instance when looking to resolve any issues, failing that please contact your retailer for further support.

Our specialist retailers are trained to be able to assist if something is wrong with your product, if they aren’t able to resolve any issues they will be able to contact us on your behalf and arrange service or repair if needed.

If you aren’t having any luck with the process above please contact us using the details at the bottom of this page.

A question?

Frequently Asked Questions

  • Servers

Cannot rip a CD

If you find you can not rip a CD it means the Music Store you are trying to rip it to is unreachable (this may mean it is offline or a possible corruption to your storage device). Make sure you have internal or network storage setup.
  • Servers

My CD is stuck — Manual CD Removal

To manually remove the CD locate the Manual Eject hole on the front of the Uniti Core. Insert a Paperclip in to the Manual Eject hole. Push the Paperclip in until the CD ejects for the Uniti Core.
  • Servers

When you rip a CD that has already been ripped, what happens?

The new rip will overwrite the existing data on the music store.
  • Servers

What happens if a CD is ripped when no internet connection is available?

Tracks will be assigned default names and then the Uniti Core as a background task will automatically do the look-up when internet is available.
  • Servers

Can I play music on a USB stick?

Yes plug in the drive and the music will get indexed and assimilated into your library.
  • Servers

Logo bar is not alight?

The logo bar is not illuminated when the product is in Network Standby. To return the product out of standby press the Standby button. The Auto Standby time can be configured in Other Settings.
  • Servers

How do I reset the Uniti Core to Factory Default Settings?

Firstly unplug any connected speakers and the power cable. When turning on the power to the Uniti Core, hold down the Standby button (for about 20 seconds) until the Naim logo and Front USB LED flashes multiple times. Then release the Standby button.
  • Servers

When formatting an external Store or Back-up drive what file format should I choose?

The file format choice depends on which type of computer operating system computer you use. NTFS: Windows HFS+: MAC EXT: LINUX*  All these file formats are supported by the Uniti Core, but if plugging the drive directly into another computer, the ability of the computer to read the drive will depend on the file format structure supported.
  • Servers

No album artwork is shown for a CD I just ripped?

Sometimes the album artwork is not available from any of the online music databases. The Uniti Core will periodically check for missing metadata.
  • Servers

Can the Uniti Core play a CD?

No, the CD must first be ripped before it can be played back.
  • Servers

Is Internet radio available on Uniti Core?

No internet radio is not a supported feature of Uniti Core.
  • Servers

Which file format should I choose to rip CDs, WAV or FLAC?

The Uniti Core is set to rip to uncompressed WAV by default. We believe this gives the best Sound Quality. However, FLAC can be chosen which results in a smaller file size and a larger amount of files can be stored on an equivalent sized drive.

product documentation

useful links

register a product find a retailer Warranty policy
Extended warranty Export warranty Mu-so warranty

Other resources


NETWORK TROUBLESHOOTING

A guide to troubleshooting any network issues you may be experiencing with your Naim Product.

More information


WHITE PAPERS

In-depth explanations of Naim technologies and innovations across our entire range.


More information


SERIAL NUMBERS

Check your product serial number to find out its date of manufacture.


More information


PRODUCT UPDATES

Find and download the latest software to ensure you are making the most of your Naim product.


More information


PRODUCT HISTORY

A complete timeline of Naim product launches, stretching back to our foundation in 1973.


More information


UPGRADE PATH

Find the path to upgrade your system and improve musical performance.


More information

after-sales service

If you have a problem with one of our products, we invite you to contact our customer service department using our contact form.

Tips

If you would like advice on our products before making a purchase, or if you have any questions on how to use them, please do not hesitate to contact us via our contact form.

You can also contact us directly by e-mail at [email protected] or by phone: 01722443405

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