Returns policy

In addition to the terms and conditions of our Warranty Policy, the following conditions must be adhered to when returning a product to Naim Audio Ltd, Salisbury, Wiltshire. To avoid unnecessary charges, please refer to the Retailer Pre-Checklist before raising an RMA. If you have any questions or concerns, please contact our support team.


General Return Guidelines


• Authorised Retailer Handling – All product returns must be processed through an authorised Naim retailer. For warranty returns, it is best practice for the original retailer that sold the product to handle the return. Naim Audio does not accept returns directly from end users.


• Required RMA Paperwork – All returns must be accompanied by the correct RMA paperwork. Returns without the required paperwork will be refused and returned at the sender’s risk.

Fill in the RMA document

• Packaging Requirements – It is the retailer’s responsibility to ensure the product is correctly and securely packaged. If a product is returned in unsuitable or non-Naim packaging, it will be repackaged in a new Naim box to ensure safe return after repair/service, and the retailer will be charged for the new packaging.


• Transit Damage Responsibility – If a product is sent in non-Naim packaging and sustains damage during transit, Naim Audio is not responsible for the damage. Any repairs required as a result of transit damage will be chargeable to the sending retailer.


Shipping & Costs


• Shipping to Naim Audio – The retailer is responsible for covering the cost of shipping to Naim Audio.


• Return Shipping – Naim Audio will cover the cost of return shipping to the sending retailer for all products, regardless of warranty status.


No Fault Found (NFF) Returns


• If a returned product is found to be No Fault Found (NFF) after diagnosis, a £75 diagnostic/re-stocking fee will be charged.

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