Grading Policy

The following policy explains how we manage and process graded units through Naim Audio.

At Naim, we strive to make high-performance audio equipment accessible while maintaining our commitment to quality and reliability. Our graded products are fully functional, rigorously tested, and certified by our internal, QA and Service departments. These units may display varying levels of cosmetic imperfections, which are categorized into three grades for transparency: A, B, or C. This policy covers all Naim Audio graded products. 

A graded product is a unit that has been returned to Naim for reasons such as customer return or ex-demonstration. As well as being fully functional, it will also have all ancillary products in the box, as you would expect from a brand-new unit. Graded products are supplied with our standard 2-year warranty (Warranty Policy), but they are not eligible for the extended warranty. 

Please see a summary of each grade below. 

Grade A

• No visual damage on any customer facing surfaces (front, top, sides)

• No more than one minor visual cosmetic defect on the rear panel

• No more than one medium visual cosmetic defect on the base surface

Grade B

• No more than two minor visual cosmetic defects on each of the customer facing surface (front, top, sides)

• No more than two medium visual cosmetic defects on the rear panel

• No more than two major visual cosmetic defects on the base surface

Grade C 

• No more than three medium visual cosmetic defects on each of the customer facing surfaces (front, top, sides)

• No more than three major visual cosmetic defects on the rear panel

• No more than three major visual defects on the base surface